Franco & Co, a Podiatry practice operating 2 locations with 1 provider, struggled with paper-based workflows, limited mobile access, and outdated patient experience tools. By implementing FutureMD’s integrated platform, Franco & Co improved charting workflows, streamlined patient intake, and strengthened revenue collection performance.
Like many growing specialty practices, Franco & Co needed a more flexible and modern healthcare platform to support both clinical and administrative workflows. Managing patients across multiple care settings while relying on outdated systems created inefficiencies that affected productivity, documentation, and patient experience.
Managing Patients Across Multiple Care Environments
Dr. Sandra Lee Franco works closely with nursing homes, assisted living facilities, hospitals, and office-based patients. Accessing patient records while moving between locations was challenging without a mobile-friendly solution. The lack of real-time access made it difficult to securely review schedules, update charts, and manage patient information efficiently outside the office.
Paper-Based Processes Slowing Productivity
Without reliable mobile support, Dr. Franco often relied on paper charts during patient visits. Documentation would pile up throughout the day and later needed to be manually entered into the EHR system. This process consumed valuable time and increased the risk of incomplete records, especially when documenting wound care cases and lower extremity reconstructive surgeries that required patient images and detailed notes.
A Modern Practice Running on Old-Fashioned Software
Franco & Co built a beautiful and clinically innovative medical spa experience, but their older software system didn’t reflect the same level of professionalism and convenience. Dr. Franco wanted technology that was intuitive for providers and staff while also delivering a smooth, modern experience for patients.
FutureMD Solutions implemented a fully integrated, cloud-based platform purpose-built for specialty practices. The platform eliminated the fragmented, paper-based processes that had been holding Franco & Co back, replacing them with seamless digital workflows across documentation, scheduling, patient communication, and revenue cycle management.
By adopting an integrated and mobile-friendly platform, Franco & Co achieved measurable improvements in efficiency, collections, and patient satisfaction.
9% Increase in Net Collection Rate
FutureMD's RCM team manages the full revenue cycle using the same integrated platform, creating end-to-end accountability that drives faster, cleaner collections. The result was a measurable improvement in net collections and stronger, more predictable cash flow for the practice.
Modern Intake, Loyal Patients, New Revenue Streams
Franco & Co now leverages Breeze, integrated directly into their EHR and practice management system. Patients can check in, update their information, and complete intake forms from home or using a tablet device in the office. Combined with an in-office retail store offering spa products and over-the-counter medications, the practice now delivers a modern, relaxed experience that attracts new patients and opens up additional revenue opportunities.
50% Faster Charting & 10-Min Reduction in Patient Intake
By replacing paper-based workflows with FutureMD's mobile-enabled platform, Dr. Franco dramatically reduced documentation time. Charting is now completed at the point of care, whether in the office or in the field, and wound photos are added directly to patient charts through the Companion app, eliminating the need for manual re-entry entirely.
FutureMD Solutions isn’t just a software vendor; we’re a billing and revenue operations partner. Our team manages the full revenue cycle for our clients using the same integrated platform, giving us direct accountability for your financial outcomes.
We specialize in multi-specialty and specialty-specific practices, with deep expertise in dermatology, family medicine, internal medicine, urgent care, and more. Whether you’re a solo provider or a large provider group across multiple locations, our solution scales to match your complexity.
FutureMD Solutions helps medical practices across the U.S. recover revenue, reduce overhead, and deliver better patient experiences. Let’s show you what’s possible for your practice