Rockingham Foot & Ankle Associates, a growing two-location podiatry practice, faced operational slowdowns due to disconnected systems, manual workflows, and limited remote access. By implementing FutureMD’s fully integrated practice management, talkEHR, and revenue cycle management solutions, the practice significantly improved workflow efficiency, reduced billing delays, and created additional capacity to see more patients each week.
Like many specialty practices managing multiple locations, Rockingham Foot & Ankle Associates faced operational inefficiencies caused by disconnected systems, manual workflows, and limited remote accessibility.
Disconnected PM and EHR Platforms
The practice’s original practice management and EHR systems did not communicate with each other, forcing staff to switch between separate systems to complete routine tasks. In addition, neither platform allowed remote access outside the office, making it difficult for providers and staff to remain productive during schedule disruptions or emergencies.
Delays in Handling Billing and Patient Questions
When patients called with billing inquiries, staff had to switch between the EHR system for clinical information and the PM system for billing details. This created unnecessary delays and frustration for both patients and staff. In situations such as weather-related closures or unexpected cancellations, staff had to rely on printed schedules to contact patients because they could not securely access schedules remotely.
Time-Consuming Billing and Patient Outreach
Routine administrative tasks required staff to repeatedly move between systems. For example, appointment reminder calls involved retrieving phone numbers from one system and appointment details from another. These inefficiencies consumed valuable staff time and limited the practice’s ability to focus on patient care and growth initiatives.
FutureMD Solutions implemented a fully integrated, cloud-based practice management and talkEHR platform designed to streamline operations, improve accessibility, and reduce administrative burden across the organization.
After transitioning to FutureMD’s integrated platform and RCM services, Rockingham Foot & Ankle Associates achieved measurable operational and financial improvements across the practice.
Customizable Platform Streamlined Daily Operations
FutureMD’s user-friendly interface and customizable workflows allowed staff members to personalize views and processes based on their roles and preferences. The integrated task management functionality reduced communication gaps and improved day-to-day efficiency throughout the practice.
Secure Remote and Mobile Accessibility
The cloud-based platform gave providers and staff secure access to schedules, patient records, and tasks from home or while traveling. Mobile access through the FutureMD Companion app enabled providers to review patient information, manage schedules, and compare tasks on the go.
Faster Collections and Stronger Cash Flow
FutureMD RCM assumed responsibility for critical billing tasks such as claim follow-up, denial appeals, payment posting, and mailing patient statements. By reducing the administrative workload, the practice gained the capacity to see an additional 3–4 patients per day while improving overall operational efficiency. With FutureMD Solutions managing the revenue cycle process, days in accounts receivable were reduced by 50%, creating healthier and more predictable cash flow for the practice.
"Switching to FutureMD RCM significantly reduced our billing workload. They handle patient statements for us, which takes a major task off our plate and gives our team more time to focus on everything else that keeps the practice running smoothly."
FutureMD Solutions isn’t just a software vendor; we’re a billing and revenue operations partner. Our team manages the full revenue cycle for our clients using the same integrated platform, giving us direct accountability for your financial outcomes.
We specialize in multi-specialty and specialty-specific practices, with deep expertise in dermatology, family medicine, internal medicine, urgent care, and more. Whether you’re a solo provider or a large provider group across multiple locations, our solution scales to match your complexity.
FutureMD Solutions helps medical practices across the U.S. recover revenue, reduce overhead, and deliver better patient experiences. Let’s show you what’s possible for your practice