Doctors on Call Maui, a growing urgent care provider serving both residents and tourists across Maui, faced mounting operational challenges due to paper-based clinical workflows, inefficient patient management processes, and complex billing requirements. By implementing FutureMD’s integrated practice management, talkEHR, and revenue cycle management solutions, the organization significantly improved financial performance, streamlined patient care, and built a scalable foundation for future growth.
As patient volumes continued to grow, Doctors on Call Maui found that its existing processes could no longer efficiently support operations. With more than 30,000 patient visits annually and a high percentage of one-time visitors, the practice needed technology to streamline both clinical and administrative workflows.
Manual Charting Slowed Patient Care
Physicians documented patient encounters on paper, creating significant administrative burdens and reducing operational efficiency across multiple locations. As patient volume increased, maintaining paper records became increasingly difficult and unsustainable.
Existing Processes Couldn't Support High Visit Volumes
More than 60% of patients were one-time visitors, creating continuous intake, registration, and billing demands. Any delays during registration, clinical visits, or payment processing resulted in longer wait times and reduced patient satisfaction.
Revenue Cycle Challenges Impacted Performance
Doctors on Call Maui accepted a limited number of insurance plans, requiring specialized billing workflows, adjustments, and contract management processes. Despite having an internal billing team, staff struggled to keep pace with claim denials, appeals, and payment follow-up activities due to high patient volume.
FutureMD Solutions implemented a fully integrated, cloud-based platform designed to streamline patient care, automate administrative processes, and strengthen revenue cycle performance. As an integrated platform, patient information entered during registration automatically populated the talkEHR, eliminating duplicate data entry and accelerating clinical workflows.
Within months of implementing FutureMD's integrated platform, Doctors on Call Maui achieved measurable gains across revenue cycle performance, provider efficiency, and operational scalability.
122% Increase in Total Billing
By streamlining claims management, improving billing accuracy, and leveraging FutureMD's integrated revenue cycle tools, Doctors on Call Maui increased total billing by 122%. The improved financial visibility and operational efficiency provided a stronger foundation for sustained organizational growth.
Days in A/R Reduced from 23 to 8.5
Through FutureMD's RCM services, the practice significantly improved claims follow-up and reimbursement performance. Days in Accounts Receivable dropped from over 23 days to just 8.5 days, resulting in stronger cash flow and more predictable revenue.
15 Minutes Faster Charting Per Encounter
With patient information automatically flowing from intake to the talkEHR, providers eliminated redundant documentation tasks. Configurable templates, integrated order sets, and streamlined workflows for common urgent care visits reduced charting time by approximately 15 minutes per patient encounter.
"Our priority is delivering quality care quickly and efficiently. FutureMD provides the analytics, workflow tools, and operational visibility we need to keep patients moving through the care process while maintaining a great experience."
FutureMD Solutions isn’t just a software vendor; we’re a billing and revenue operations partner. Our team manages the full revenue cycle for our clients using the same integrated platform, giving us direct accountability for your financial outcomes.
We specialize in multi-specialty and specialty-specific practices, with deep expertise in dermatology, family medicine, internal medicine, urgent care, and more. Whether you’re a solo provider or a large provider group across multiple locations, our solution scales to match your complexity.
FutureMD Solutions helps medical practices across the U.S. recover revenue, reduce overhead, and deliver better patient experiences. Let’s show you what’s possible for your practice